When my integrated fridge/freezer packed up, Taylor Made deemed it acceptable to install a cheaper replacement in the middle of my living room! More concerned with representing a penny-pinching landlord than delivering a courteous service. They also took over 400 from my deposit for wear and tear issues. I didn't have the time and energy to dispute this. An average lettings agent who are good for locating somewhere to live, but that's it. Thankfully, I no longer have to use a lettings agent!
I sold my cottage with Taylormade and have had a very positive experience with them. On the admin side Alexandra is very professional and efficient and Ross the Sales Manager was always as helpful as possible. He was extremely patient regarding my quite lengthy sale and always went out of his way to do whatever he could to assist both myself and the prospective purchaser.Should I need an estate agent in Southbourne again I would definitely go back to them for their friendliness and good service. Many thanks!
Excellent service. Knowledgeable and approachable with good communications. Prepared to put effort in to securing a sale, unlike others. Will definitely use again.
Very positive experience working with Ross at Taylor Made. I bought a flat through them, and Ross was a very good estate agent. He showed me great properties, not all of them on the market yet, and persuaded me to see the flat I eventually bought even though I wasn't sure it was suitable. He has subsequently helped me to find tradespeople since moving in. I'd definitely recommend them.
(2018 Update: While mistakes are still being made, customer service is much improved recently. The company appear to be making an effort to improve their attitude towards both landlord and client.) Delivered a contract to the wrong address, failed to inform the tenant that they had been succesful in their application for a property until the day before they moved in. Emailed the tenant incorrect bank account details for a 1500 transfer. Used a completely inaccurate email address to contact the tenant, despite the email address being used correctly on previous occasions. Were generally poor or argumentative when communicating with both landlord and tenant, who were both dissatisfied with service received. Avoid at all costs.
Taylor Made Letting & Estate Agents Southbourne is a UK Real Estate Agency based in Southbourne, South East England. Taylor Made Letting & Estate Agents Southbourne is located at 36A Southbourne Grove, Bournemouth BH6 3RA, UK.
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